Refund policy

Return & Refund Policy

Thank you for shopping with us. We want you to be satisfied with your purchase. If you are not completely satisfied with your order, please contact us so we can help.

Returns

We accept eligible returns within 30 days of delivery.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The item must be returned with its original packaging, where applicable.

  • You must provide your order number and proof of purchase.

  • Certain products may not be eligible for return due to hygiene, safety, customization, or other applicable restrictions.

To request a return, please contact us at [YOUR CUSTOMER SERVICE EMAIL] within 30 days of receiving your order. Please do not send products back without contacting us first, as we will provide the appropriate return instructions.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it. If your item arrives damaged, defective, or you receive the wrong product, contact us within 7 days of delivery and provide photographs or other relevant information.

After reviewing the issue, we may offer a replacement, refund, or another appropriate solution.

Return Shipping

Unless the item is defective, damaged, or incorrectly supplied, the customer is responsible for return shipping costs.

If the return is caused by an error on our part or the product arrives damaged or defective, we will determine the appropriate return-shipping solution.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Your payment provider may require additional processing time before the refund appears in your account.

Original shipping charges may be non-refundable unless required by applicable law or the return is due to an error on our part.

Non-Returnable Items

Some products may be non-returnable, including:

  • Personalized or customized products

  • Gift cards

  • Certain hygiene or health-related products

  • Products specifically identified as non-returnable on their product page

  • Items that are used, damaged, or otherwise not in their original condition, except where applicable law provides otherwise

Order Cancellations

If you need to cancel an order, contact us as soon as possible. Because orders may be sent to our fulfillment supplier shortly after purchase, we cannot guarantee that cancellation will be possible after processing or shipment has begun.

International Orders

For international orders, customers may be responsible for applicable customs duties, import taxes, or other charges unless otherwise stated at checkout.

Contact Us

For return or refund questions, please contact:

Email: [TariqRasheed2@gmail.com]

Business Name: [AgreenAquatic]

This policy is subject to applicable consumer-protection and other laws. Where applicable law provides customers with rights that differ from this policy, those legal rights will apply.